Air Canada and Emirates have achieved a new milestone in customer service as part of their strategic partnership. Starting July 26, Air Canada has relocated its operations to Terminal 3 of Dubai International (DXB), Emirates’ flagship terminal. This significant move, initiated in November 2022, aims to enhance the connecting experience for passengers and validates the strength of the Air Canada and Emirates partnership.
A Seamless Transit Experience
The co-location of operations in Terminal 3 will greatly benefit customers flying between the Americas with Air Canada and Middle East, Indian subcontinent, Southeast Asia, and Africa with Emirates. Passengers transiting through Dubai will now enjoy a streamlined and efficient experience within the same terminal, making their journeys more convenient.
Expressing his delight at this development, Adnan Kazim, Chief Commercial Officer at Emirates, underscored the value of their partnership with Air Canada. He emphasized the convenience of a smooth connection experience for Air Canada customers transiting in Dubai onto Emirates’ global network. Kazim also highlighted the exclusive access eligible passengers can enjoy in Emirates’ signature Business Class Lounges and other hub facilities in Dubai.
Further Enhancing Passenger Experience
Sharing his excitement, Mark Galardo, Executive Vice President Network & Revenue Planning at Air Canada, acknowledged the importance of their strategic partnership with Emirates. He expressed his gratitude to both Emirates and Dubai Airports for their collaboration in facilitating this move that will significantly benefit their mutual customers. Besides enjoying seamless connections to various global destinations, passengers can also look forward to an improved airport experience.
Dubai Airports’ Commitment to Exceptional Service
Majed Al Joker, Chief Operating Officer of Dubai Airports, welcomed Air Canada to Terminal 3. He reinforced their shared goal with Air Canada of providing exceptional service and exceeding guest satisfaction. The relocation will streamline operations for Air Canada, optimize airport efficiency, and enhance the overall travel experience. Terminal 3 boasts biometric touchpoints, comfortable waiting areas, and a wide array of dining and shopping outlets, designed to meet the evolving needs of modern travelers.
The first Air Canada flight to land at Terminal 3 was scheduled for July 26. The inaugural outbound flight from Dubai to Toronto was scheduled to depart on July 27. Exclusive check-in and bag drop counters for Air Canada’s Signature Class are available, along with access to the Emirates Business Class lounge for eligible Aeroplan Elite members.
Strengthening Partnership through Expanded Routes and Loyalty Programs
Since November 2022, Air Canada and Emirates have expanded their codeshare to include 42 routes, enhanced their interline agreement, developed a reciprocal loyalty program, and boosted cooperation between their Cargo businesses. Moreover, Air Canada has also formed a partnership with Emirates’ sister-airline, flydubai.
Air Canada and Emirates’ commitment to enhancing customer service and their partnership is a boon for international travelers, offering seamless connections, convenience, and improved in-flight and airport experiences.
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