A Look on the Flight Attendant Training of Singapore Airlines

The grace and proficiency they display in the cabin are truly unmatched. As they effortlessly move along the aisles, they demonstrate the elegance and exactness reminiscent of a ballet dancer. Each action is carefully executed and impeccably timed. Even something as simple as picking up a piece of trash from the floor is done with an air of poise and refinement. This portrayal is fitting for none other than Singapore Airlines flight attendants, and it’s my pleasure to share some insights into their training process.

Singapore Airlines, recognized for its outstanding service and luxurious flying experience, has been named the world’s best airline multiple times by the UK-based aviation review site Skytrax. With a five-star rating and flying to 76 destinations in 34 countries, this airline goes above and beyond in ensuring its passengers enjoy the journey. But what makes Singapore Airlines stand out from the rest? The secret lies in their rigorous flight attendant training program.

The Iconic “Singapore Girls”

Singapore Airlines’ female flight attendants, traditionally known as “Singapore Girls,” don the classic sarong kebaya uniform and represent the epitome of Asian hospitality. The airline’s commitment to excellent customer service begins with their selection of flight attendants from Singapore and other countries such as Malaysia, China, Taiwan, Japan, Korea, India, and Indonesia.

The Intensive 15-Week Training Program

New recruits undergo a challenging 15-week training program that combines classroom and on-the-job training. The program covers various aspects, such as social etiquette, personal grooming, and passenger handling skills. Trainees also learn about meal service procedures, including food and wine appreciation courses. They must master first aid and safety procedures for different aircraft types to ensure the utmost safety for passengers on board.

Service Training: Going the Extra Mile

Singapore Airlines puts great emphasis on service training, ensuring that their flight attendants are well-equipped to cater to passengers’ needs. Trainees learn how to serve passengers in mock cabins that replicate the interiors of the airline’s entire fleet. Skills taught include preparing hot meals in the galleys and using the PA system to make announcements. Cabin crew members take turns role-playing as flight attendants and passengers, with their service being evaluated during practical exams.

Deportment and Etiquette Classes

In addition to service training, cabin crew members undergo deportment and etiquette classes. The school has dedicated classrooms where flight attendants learn to walk appropriately and carry trays. Female flight attendants receive advice on hair and grooming styles and attend classes on properly doing their makeup. There are strict guidelines on hair and grooming, and a “grooming consultant” evaluates potential flight attendants. Male cabin crew members must adhere to hair and nail length requirements.

Safety Training: A Priority for Singapore Airlines

The safety training of pilots and cabin crew is paramount to Singapore Airlines. They ensure that the crew is well-prepared for any emergency with modules on basic first aid, Cardio Pulmonary Resuscitation (CPR), and firefighting. Crew members practice CPR on instrumented dummies and learn to use fire extinguishers in a purpose-built fire training room. Emergency drills are simulated, and various scenarios lead to mock ground evacuations.

Water Survival Training: Preparing for the Unexpected

Singapore Airlines goes the extra mile by providing water survival training at a specially designed pool. Trainees learn ditching procedures, slide-raft boarding and launching, and experience “open sea” conditions thanks to a wave generator. Various scenarios and conditions, including day and night, are simulated to ensure that the crew is ready for any eventuality.

Annual Recurrent Training: Keeping Skills Sharp

Safety & Emergency procedures (SEP) training is an essential part of every crew’s training process. It is mandatory for each crew member to attend this training annually, including first aid and firefighting. Land and sea evacuations are alternated every year. Singapore Airlines’ cabin safety training requirements are dictated by the local aviation authority, CAAS, which follows International Civil Aviation Organisation (ICAO) safety training standards.

The Path to Excellence

The dedication and hard work of Singapore Airlines’ flight attendants pay-off, as they provide passengers with exceptional service and hospitality. Despite the demanding nature of the training program, many flight attendants have persevered and enjoyed long careers with the airline. Former flight attendant Sherrie Chua, who worked at Singapore Airlines for 11 years, said meeting people from all walks of life was one of the reasons she spent over a decade in the role.

Sherrie shared that she hung on even when she wanted to quit the training because there were so many places around the world she wished to visit. She emphasized that patience was one of the most important lessons she learned as a flight attendant. Sherrie explained that the best part of her job—meeting people—was also the most challenging at times.

Singapore Airlines flight attendants are the epitome of grace, elegance, and professionalism. Their rigorous and comprehensive training process is a testament to the airline’s commitment to providing world-class customer service. From mastering safety procedures to perfecting the art of fine dining and deportment, these exceptional individuals undergo an intense journey to become the ambassadors of Asian hospitality. As they continue to soar across the skies, Singapore Airlines flight attendants will undoubtedly remain a symbol of excellence, leaving a lasting impression on passengers from all over the world.