AirAsia Philippines is off to a strong start in Q2 2023, maintaining an increased On-Time Performance (OTP) for all its domestic and international flights. OTP is a standardized comparison of an airline’s adherence to its published schedule, and an airline is considered on time if it arrives or takes off within 15 minutes of its scheduled time.
Holy Week and April OTP Ratings
AirAsia Philippines recorded a high of 99% OTP during the Holy Week, a period where the Manila International Airport also experienced an influx of departing and arriving guests. AirAsia Philippines achieved a perfect 100% OTP on April 7, 11, and 12. From April 1-9, the airline registered the highest OTP in the entire AirAsia operations center with a 94% rating.
AirAsia Philippines Communications and Public Affairs Country Head Steve Dailisan emphasized the importance of reaching destinations safely and on time for guests. He said, “Our Allstar team works tirelessly together to ensure that our guests not only get the best value deals each time they fly with us but more importantly a committed air travel partner that values their precious time.”
Transparency in OTP Ratings and E-Travel System Registration
AirAsia has been publishing its OTP across all airline operations centers on its website. In line with this, the Civil Aeronautics Board (CAB) proposed the publication of airlines’ OTP, making it accessible to all passengers booking their flights. This will allow guests to plan their flights and travel itinerary carefully, especially for those with connecting flights or traveling between airports.
Starting April 15, all travelers are advised to register and complete the E-Travel System (www.etravel.gov.ph) within 72 hours before their scheduled departure and arrival.
Reminder: Domestic Flights Transfer and Mobile Check-In
AirAsia Philippines also reminds its guests of the scheduled transfer of all its domestic flights from NAIA Terminals 3 (Cebu and Boracay) and 4 to NAIA Terminal 2, effective July 1. The airline encourages guests to make the most of their travel experience by utilizing airasia Super App’s mobile check-in capabilities. For those who prefer to avoid queues at the check-in counters, AirAsia self-check-in kiosks are also available at the airport.
AirAsia Philippines’ impressive OTP ratings demonstrate the airline’s commitment to providing its guests with reliable and punctual air travel services. With the upcoming publication of OTP ratings across all airline operations centers and the implementation of the E-Travel System, passengers will be empowered to make informed choices and plan their trips more effectively. Furthermore, the airline’s focus on enhancing the customer experience through mobile check-in capabilities and self-check-in kiosks highlights AirAsia Philippines’ dedication to meeting the evolving needs of its passengers.
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