If typical Filipinos have one sad attitude, it is that they always feel “entitled,” especially when they buy something. Many people believe that buying something gives them the right to demand anything they want, even if it violates the rules. This is a big no-no in aviation, especially in a place where safety is paramount. As a result, being a frequent flyer or “million miler” does not exempt you from adhering to all of the airline’s safety rules and regulations.
Please keep your entitled demeanor outside the plane. They are classified as “dangerous goods” and must be removed immediately.
In aviation, the customer is not always right
The phrases “the customer is always right” and “the customer comes first” have a significant difference. The former simply means that the customer should be followed no matter what happens, even if there is an imminent danger. The latter, on the other hand, implies that the customer’s safety, comfort, and expectations are all met in equal measure. However, in the commercial airline industry, where safety is paramount, the customer is not always right. Even if you are a frequent flyer or a platinum miler on an airline.
Air travel has been steadily increasing over the years. Commercial airlines have been ordering new planes to meet the demand. As this trend continues, aircraft and airline safety has become a major concern. Passenger safety is unquestionably the top priority of airlines and aircraft manufacturers; comfort and flying experience are simply secondary.
In the commercial airline industry, safety is never sacrificed for comfort
The unfortunate thing about some “entitled” frequent flyers is that they use their high mileage as an excuse to disregard flight attendants’ safety rules and regulations. In reality, as frequent air passengers, they should be even more aware of and adhere to these safety regulations. These frequent flyers should actually set a good example for newcomers.
This is an example of a scenario.
During the landing procedure, a passenger stands up, and the fasten seatbelt sign illuminates.
Flight attendant: “Sir, please return to your seat and put on your seatbelt sign.”
Passenger: “I’m sorry, but I need to get my laptop to email my boss.”
Flight attendant: “Yes, sir, that is important, but we are landing right now, and you must remain seated with your seatbelts on and your tray tables up.” The fasten seatbelt sign is illuminated, and we must comply.”
Passenger: “I want to get my laptop! I am a frequent flyer! ”
The most dangerous parts of a flight are usually takeoff and landing. Was it worth it to disobey the cabin crew if something went wrong and the plane skidded off the runway, throwing passengers around the cabin and causing major injuries or even death?
“Customer first” trumps “customer is always right.”
This is why airline employees do not succumb to the “customer is always right” mentality during safety procedures, protocols, and policies; they are not always right, especially if what they want violates airline safety policies and regulations.
Purchasing a plane ticket does not automatically grant passengers the authority to demand or do whatever they want. No! In fact, purchasing an airline ticket subjects passengers to all airline safety rules, regulations, terms, and conditions, which are essentially carried out by airline staff and crew. What’s more, you’re a frequent flyer.
When it comes to safety, everyone is treated the same, whether you are a first-time or frequent flyer. Nobody is exempt from the airline’s safety regulations.
First love never dies. I fell in love with airplanes and aviation when I was a kid. My dream was to become a pilot, but destiny led me to another path: to be an aviation digital media content creator and a small business owner. My passion for aviation inspires me to bring you quality content through my website and social accounts. Aviation is indeed in my blood and blog!
