Cebu Pacific is taking steps to improve customer service at Ninoy Aquino International Airport Terminal 3 (NAIA T3). The airline has introduced a dedicated entrance gate for passengers who have completed online check-in and other features to streamline the travel experience.
Streamlined Check-In and Bag Drop Process
Customers who have checked in online can now enter through the new Online Check-In Entrance at NAIA T3 Departures and proceed directly to the boarding gates if they don’t have any bags to check in. For those with baggage to check, self-bag tag kiosks are available at Isle E, where passengers can scan their boarding passes, print bag tags, and attach them to their luggage.
Domestic passengers can then proceed to the online check-in bag drop counters at E16-E29, while international passengers can find their assigned counters on the flight information monitors near Isles D and E.
For passengers who haven’t checked in online, they can enter through Gates 1 and 2 and use any of the check-in kiosks located between Isle D and E. Bag tags can be printed, and bag drop counters are available between D16-D29 and E1-E15.
Additional Customer Service Features
Cebu Pacific is also providing a repack area where passengers can check their baggage allowance and repack or rearrange their bags if necessary. To address concerns for passengers with same-day flights, a 24/7 help desk is available at the airline’s ticket office near NAIA T3 Arrival Gate 6.
Lei Apostol, Cebu Pacific Vice President for Customer Service Operations, commented on the airline’s efforts, saying, “As demand for air travel picks up, we hope that these solutions will allow our customers to travel more conveniently and reach their destinations with ease.”
MIAA Support and Initiatives
Manila International Airport Authority (MIAA) General Manager Cesar Chiong praised Cebu Pacific’s initiatives to enhance the passenger experience at NAIA T3. Chiong stated, “Our focus is to make sure that we will deliver the best service to our riding public and to our fellow Filipinos. This supports our overall goal to continuously enhance the travel experience for all passengers passing through the NAIA.”
MIAA has implemented various measures to improve the travel experience, including removing the initial security check in all four NAIA terminals, reassigning some domestic and international flights to other terminals, and launching several digitalization projects.
Convenient Online Services
Cebu Pacific encourages passengers to book flights online by creating a MyCebuPacific account to receive notifications about upcoming trips, manage bookings, access Travel Funds, and more. Online check-in is also available via the Cebu Pacific app and website, reducing wait times at the airport and allowing passengers to proceed directly to their assigned boarding gates.
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