Philippine Airlines (PAL) is celebrating its 82nd anniversary as it continues its journey towards transformation. The airline has been expanding its route network, introducing new products, and enhancing customer service to improve the travel experience of its passengers. PAL President and COO Capt. Stanley K. Ng said, “We are responding by ramping up flights, introducing routes to Australia and China, and developing exciting products and services that will bring value to our passengers.”
To elevate the passenger experience, PAL has launched several programs, including a refreshed look that will be visible on digital platforms and airports starting this month. PAL has also extended its anniversary seat sale until March 19, offering great deals on domestic and international flights.
PAL is expanding its flight route network, offering new non-stop flights from Kalibo to Seoul Incheon and directly to Perth, Australia. Additionally, it is building up to daily flights to Shanghai, Guangzhou, Jinjiang, and Xiamen, while increasing service to Beijing to six weekly flights in May. New island-hopper routes from Clark to Coron (Busuanga) and Boracay (Caticlan) in April are also expected to stimulate domestic tourism.
PAL is also upgrading its wide-body fleet and reactivating more aircraft that had been parked during the pandemic. By Q4 2023, its entire fleet of 75 aircraft is expected to be operational. The airline has also introduced a new Port-to-Door Service that allows cargo customers to have their shipments delivered to their doorsteps. PAL will open a new Mabuhay Lounge for international departures at Manila airport’s Terminal 1 later this year.
In addition to these programs, PAL has launched a MilesBack program, which allows passengers to earn miles by shopping through PAL’s partner merchants. It also reworked its customer service hub, YourPAL, allowing passengers to search for necessary information and chat or call for any flight needs or inquiries.
Key Points
To make it easier to understand the new offerings and what to expect, here are the main points:
• Refreshed Look of PAL: Travelers will see more of PAL’s refreshed look in airports and on digital platforms, echoing the airline’s dynamism and energy with 82 years of service and experience.
• More Reasons to Fly: PAL’s Anniversary Seat Sale has been extended until March 19, with great deals available on all PAL routes.
• New Global Destinations: PAL continues to expand its global flight route network to serve growing passenger demand and support the recovery of tourism and business, including non-stop flights to Perth, Australia; linking Kalibo with Seoul Incheon in South Korea; daily flights to Shanghai, Guangzhou, Jinjiang, and Xiamen in China; and new island-hopper routes from Clark to Coron (Busuanga) and Boracay (Caticlan) in the Philippines.
• Upgraded Fleet and Inflight Services: PAL is upgrading its widebody fleet to significantly improve the experience of traveling on long-haul flights, reactivating more aircraft that had been parked during the pandemic, and launching new inflight menus for business class passengers.
• New Experiences with PAL: PAL is introducing a new Port-to-Door Service that allows cargo customers to have their shipments delivered to their doorsteps, hassle-free, and an expansive New Mabuhay Lounge for international departures at Manila airport’s Terminal 1 later in 2023.
• Enhanced Customer Service: PAL’s revamped YourPAL customer service hub allows passengers to search for needed information, chat or call for any flight needs and inquiries, and earn miles through the new MilesBack program.
PAL’s commitment to enhancing the travel experience of its passengers underscores its role in rebuilding tourism and economic growth in the Philippines. With these exciting new offerings, PAL continues to be a preferred choice for travelers seeking comfort, convenience, and value for money. Happy Anniversary, PAL!
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